PICKUP & DELIVERY
White Glove Delivery
Delivery charges are based upon your zip code and include inspection, assembly, setup of your furniture, and trash removal. Due to circumstances beyond our control, it is not possible for us to provide an exact time of your delivery. Our Delivery Department will contact you the day before your scheduled delivery with a four-hour estimate of your delivery time. You may also leave special instructions for us to call you at a specified number 30 minutes to an hour prior to your delivery, so drivers can be met at your home.
If, for any reason, it is necessary for you to reschedule your delivery, please notify us at least 24 hours in advance of your scheduled delivery. Failure to notify us of any changes after the delivery has been confirmed will result in an additional delivery charge. If you have any questions about your delivery, please call your Customer Service team at
855-337-8785 or e-mail firstname.lastname@example.org.
Many items online are available for delivery via UPS service. We do not ship UPS orders on Saturday, Sunday or for weekend delivery. Orders that are shipped UPS 2-Day or overnight are still subject to order processing and fulfillment, which may take an additional 48 hours. Shipping prices will vary by the weight and dimensions of the products being shipped.
Residential Freight Delivery
Merchandise shipping via freight carrier will generally be delivered within 3 – 10 business days, M-F, during daytime hours. All merchandise will be delivered to the curb or driveway. Additional charges may apply for remote locations not readily accessible. The carrier will call 1-2 days before your delivery date to schedule time of delivery. Please note that additional assembly is usually required and is not the responsibility of the shipper or carrier.
All purchases must be paid in full prior to delivery or pick-up.
To initiate an Internet return, please contact Customer Support at 1-855-337-8785, and they will provide instructions for returning your merchandise. Depending on your reason for returning an item, you might be responsible for return shipping costs. Shipping is not refundable on items returned due to customer preference or change of mind.